The course provides a complete management-level overview of continual service improvement and all of its related activities and showcases your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.
The concepts, terms and terminology of ITIL®
Provides a complete overview of continual service improvement
Prepares you for the ITIL CSI certification exam
Identify the challenges, risks and other critical success factors.
Apply the principles, methods and techniques of continual improvement
Enhances your IT service management career opportunities.
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.