The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time.
The concepts, terms and terminology of ITIL®
Apply core practices that support the service management lifecycle
Prepares you for the ITIL OSA certification exam
Identify the challenges, risks and other critical success factors.
Focused on planning, implementation & optimization of OSA processes
Create and operate customer-focused ITIL service strategies
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.