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ITIL® Intermediate OSA Certification Training

This ITIL® Intermediate Operational Support and Analysis (OSA) certification training allows you to apply support resolution and analysis to the service management lifecycle. It is a key module in the ITIL Intermediate Capability Stream leading to an IT Expert certificate in IT Service Management.

  • 10.5 hours of self-paced learning
  • 9 end-of-chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 15 PDUs offered
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ITIL Intermediate OSA Course Overview

The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time.

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Training Options

Self Learning Material

Learners: 3241

USD 899

  • Self-managed Learning
  • 180 days of access
  • Content structured by industry specialists

Corporate Training

  • Flexible Training Options
  • Affordable & Flexible pricing options
  • Global Expertise
  • Highly Qualified Accredited Trainers
  • 24x7 learner assistance and support
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In Person Classroom

Learners: 3254

USD 100

  • Self-managed Learning
  • 180 days of access
  • Content structured by industry specialists

Live Online Classroom

Learners: 3264

USD 100

  • Self-managed Learning
  • 180 days of access
  • Content structured by industry specialists

Preferred


Pre-Requisite for ITIL Intermediate OSA Course

To be eligible for the examination leading to the ITIL® Intermediate OSA Certificate, you must fulfill the following requirements:
  • Undertake at least 28 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program.
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
  • Two to four years of professional experience working in IT service management is highly desirable.
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Steps to get ITIL Certification OSA Certification

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What you Learn?

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Concepts & Terminologies

The concepts, terms and terminology of ITIL®

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Core Practices

Apply core practices that support the service management lifecycle

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Exam Prep

Prepares you for the ITIL OSA certification exam

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Business Risks

Identify the challenges, risks and other critical success factors.

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Implementation

Focused on planning, implementation & optimization of OSA processes

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Strategies

Create and operate customer-focused ITIL service strategies

ITIL Intermediate OSA Exams & Certification

The certification is offered to candidates who fulfill the prerequisites and pass the exam. The ITIL® Intermediate OSA exam is governed by APMG, EXIN, and CSME. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution.
To unlock your Pan Learn certificate you need to complete 85% of the course
The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to Pan Learn.
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ITIL Intermediate OSA Training FAQs

Pan Learn courses are designed to be flexible and affordable, so you can learn how you choose. You can begin the course from the moment you enroll. Get instant access to all the lectures, videos and materials and train for certification at your own pace.
For however long you need it, you can choose to keep a lifetime access.
All of our highly qualified trainers are industry experts with at least 10 to 12 years of relevant teaching experience. Each of them has gone through a rigorous selection process, which includes the technical evaluation, profile screening, & a training demo before they are certified to train for us. We have also ensured that only those trainers with a high alumni rating continue to train for us.
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