
Melissa Parker
Pan Learn has done a great job with the entire course package. The content, presentation, structure of course, and to top it all the facilitator was an excellent person.
This ITIL® Intermediate Operational Support and Analysis (OSA) certification training allows you to apply support resolution and analysis to the service management lifecycle. It is a key module in the ITIL Intermediate Capability Stream leading to an IT Expert certificate in IT Service Management.
The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time.
USD 899
USD 100
USD 100
Preferred
USD 100
Preferred
The concepts, terms and terminology of ITIL®
Apply core practices that support the service management lifecycle
Prepares you for the ITIL OSA certification exam
Identify the challenges, risks and other critical success factors.
Focused on planning, implementation & optimization of OSA processes
Create and operate customer-focused ITIL service strategies
Our mission to extend organizational capability and capacity to deliver Transformational learning.
Years of L&D Experience
Best Courses
Empanelled Instructors
Countries Present
Learner Worldwide
Workshop per year
Years of L&D Experience
Best Courses
Empanelled Instructors
Countries Present
Learner Worldwide
Workshop per year
Pan Learn has done a great job with the entire course package. The content, presentation, structure of course, and to top it all the facilitator was an excellent person.
Awesome learning experience with Pan Learn. Excellent trainer with vast knowledge on the subject, excellent batch planning and lab session.
Happy with all the aspects of the training – trainer, content covered, lab session, and the real-life examples shared during the session.
Enjoyed taking the training session at Pan Learn. Good amount of content covered and well facilitated session.
Very good training session. Excellent lab experience and hands-on practice session. The course material was up-to-date.
Well organized and planned session. Very interactive and informative. Highly motivated and knowledgeable facilitator.
Our mission to extend organizational capability and capacity to deliver Transformational learning.
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