The course is aligned with a widely practiced framework for IT Service management across the globe that demonstrates the candidate’s understanding of the good practices in the design of IT processes, services, architect IT infrastructure and other aspects of IT service management.
The concepts, terms and terminology of ITIL®
Know the principles and processes in service design.
Learn how to organize service design.
Identify the challenges, risks and other critical success factors.
Implementation and improvement of service design
Identify technology related activities & relevant considerations in service design
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.