Is there any money back guarantee for the training programs?

Yes, we do provide a money back guarantee for many of our training programs. Please refer to our Refund Policy & you can submit refund requests via our Help and Support portal.

Can the access period be extended?

Yes, the access period can be extended by paying an additional fee. You can submit us a request via our Help and Support portal.

Where & how do I access the e-learning content?

Once you register with us for a course you will get an access to the e-learning content on our website. Additionally, an automated course purchase confirmation email to guide you through the process.

If I am not able to access the online courses, whom should I contact?

Select Live Chat link or contact our Help & Support.

What is covered under the Help & Support Team?

We offer support through email, chat and calls and have a dedicated team in place that provides on-demand assistance.

Who and how the trainers are selected?

All our highly qualified trainers are ITIL-certified working professionals and industry experts with with more than 15 years of experience in training and working in their IT domain and each of them have undergone a rigorous selection process which includes technical evaluation, profile screening and a training demo before they qualify as MSys trainers. Additionally, we also ensure that only those trainers with a high alumni rating are selected to train for us.

If I would like to learn more about this training program, whom should I contact?

Select Live Chat link or contact our Help & Support. Our representatives can provide you with more details.

What certification do I get after completion of the training?

On successful completion of the training, one will be awarded the course completion certificate from MSys along with 19 hrs of PDUs. Once you successfully pass the ITIL Intermediate SD Certification exam, you will receive the certification from the examination body.

Online ITIL Service Design Certification Training-Pan Learn

Name: ITIL Intermediate SD
Brand: Pan Learn
SKU: 10
Rating: 4.9 (13456 reviews)

ITIL Intermediate - SD Course Overview

The course is aligned with a widely practiced framework for IT Service management across the globe that demonstrates the candidate’s understanding of the good practices in the design of IT processes, services, architect IT infrastructure and other aspects of IT service management.

Project Management Carrer Path

+1 408 878 3096

Training Options

Pre-Requisites for ITIL Intermediate - SD Course

The prerequisites for taking up this ITIL Intermediate Service Design training course is:

Applicants need to have a minimum of 21 hours of instruction with an accredited training organization
Applicants must have an ITIL Foundation Certificate in IT Service Management.
Two years of experience in the field of IT is highly recommended.

Steps to get ITIL Intermediate - SD Course

What you Learn?

Concepts & Terminologies

The concepts, terms and terminology of ITIL®

Principles & Processes

Know the principles and processes in service design.

Organizing

Learn how to organize service design.

Business Risks

Identify the challenges, risks and other critical success factors.

Implementation

Implementation and improvement of service design

Technology

Identify technology related activities & relevant considerations in service design

+1 408 878 3096

ITIL Certification - Exams & Certification

How do I become an ITIL Intermediate SD certified?

This ITIL Intermediate SD examination can only be taken as part of an accredited training course. To be eligible to appear for ITIL Intermediate SD examination, the candidate must meet the following criteria’s:

A minimum 21 hrs of instruction hrs (hours of instruction, exclusive of breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this program.
Candidates should also spend some time reviewing the syllabus & the ITIL Service Design publication to prepare for the exam and 2 years of experience in the field of It is highly desirable.
ITIL Foundation Certificate in IT Service Management.

How do I unlock my MSys certificate?

To unlock your MSys certificate you need to complete 85% of the course

Until when can I procure voucher from MSys?

The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to MSys.

ITIL Intermediate - SD Training FAQs

How to enroll for the online training?

One can enroll for online training through our website and make an online payment using any of the following payment options:

Visa debit or credit card
MasterCard
American Express/ Diners Club card
PayPal

Once the payment is processed, you will automatically receive a payment receipt and can access information via email.

What is included in the training?

One will get access to our online e-learning and practice tests.

If in any case, I need to cancel my enrollment, can I get a refund?

Yes, you can cancel the enrollment if necessary. We shall refund the course price after deducting an administration fee. To learn more please read our Refund Policy.

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20+

Years of L&D Experience

450+

Best Courses

5000+

Empanelled Instructors

30+

Countries Present

5 Mn+

Learner Worldwide

2500+

Workshop per year

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Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.

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