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ITIL Service Operation – SO

This ITIL® Intermediate Service Operation (SO) training course is one of the key qualifications within ITIL Service Lifecycle training and proves your ability to enable responsive, stable, and repeatable IT service delivery.

  • 5 hours of high-quality e-learning content
  • 9 chapter-end quizzes
  • 3 lean management simulation exams
  • Downloadable e-book
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ITIL Service Operation - SO Course Overview

This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.

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Training Options

Self Learning Material

Learners: 3678

USD 899

  • Self-managed Learning
  • 180 days of access
  • Content structured by industry specialists

Corporate Training

  • Flexible Training Options
  • Affordable & Flexible pricing options
  • Global Expertise
  • Highly Qualified Accredited Trainers
  • 24x7 learner assistance and support
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Pre-Requisite for ITIL Service Operation - SO Course

To be eligible for taking the ITIL Intermediate SO examination, The candidate must undertake at least 21 contact hours (hours of instruction, excluding breaks, with an accredited training organization or accredited e-learning solution) for this syllabus, as part of a formal, approved training course. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).
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Steps to get ITIL Service Operation - SO Certification

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What you Learn?

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Concepts & Terminologies

The concepts, terms and terminology of ITIL®

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Core Practices

Apply core practices that support the IT service operations

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Exam Prep

Prepares you for the ITIL SO certification exam

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Business Risks

Identify the challenges, risks and other critical success factors

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Implementation

Focused on IT governance, risks, budgets, and strategic assets

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Credibility

Sets internationally recognized benchmarks for IT professional

ITIL Service Operations - SO Exam & Certification

To be eligible for taking ITIL® Intermediate SO examination, the candidate must fulfill the following requirements:
  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
  • A basic IT literacy and approximately two years IT experience are highly desirable.
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
  • It is also recommended that candidates complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service Management as a Practice.
To unlock your Pan Learn certificate you need to complete 85% of the course
The exam voucher fee is inclusive in the price of this course. However, you must procure the exam voucher within 6 months from the date of course purchase. In the event that the exam price increases and you have not yet booked the exam, you will need to pay the difference in amount to Pan Learn.
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ITIL Service Operation - SO Training FAQs

Pan Learn Training courses are designed to be flexible and affordable, so you can learn how you choose. You can begin the course from the moment you enroll. Get instant access to all the lectures, videos and materials and train for certification at your own pace.
For however long you need it, you can choose to keep a lifetime access.
All of our highly qualified trainers are industry experts with at least 10 to 12 years of relevant teaching experience. Each of them has gone through a rigorous selection process, which includes the technical evaluation, profile screening, & a training demo before they are certified to train for us. We have also ensured that only those trainers with a high alumni rating continue to train for us.
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