This ITIL Intermediate ST Certification Training course covers the underlying principles of ITIL® service lifecycle and processes that are associated with the service transition and service delivery & its impact on decisions during service strategy and service operations.
The concepts, terms and terminology of ITIL®
Know the principles and processes in service transition
Learn how to plan & manage the transitions using new or revised resources
Identify the challenges, risks and other critical success factors
Implementation and improvement of service design
Identify the role of service transition in flexible change management
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.