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An Overview of ITIL Practitioner

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By Samantha D'souza Last Updated on Jun 22, 2021

ITIL stands for Information Technology Infrastructure Library and it is a set of libraries to assistance professionals cover different features of managing an IT Service project. Whether you deliver a service as a retailer company or your product is marketed as a service to the world; in together cases, ITIL framework is appropriate.

Now, Version 3 of ITIL framework is in being and it comprehends 5 volumes dealing with Service Strategy, Service Design, Service Operation, Service transition and continual service development. This current version known as ITIL V3 came into actuality in the year 2011.

Suggested read: ITIL service lifecycle

Originally, ITIL framework considered the professionals into the foundation course, middle level, expert level and master level. Though, in the year 2015, AXELOS introduced one supplementary certification known as ITIL practitioner. This certification is meant to complement the professionals who are already on their way to become an Expert or a Master and in no way is it compulsory for them to clear it.

What knowledge is confined in ITIL framework in over-all or for ITIL Practitioner?

In type 2 of ITIL framework, there used to be a certification for “ITIL service practitioner”; in version 3, that has been detached and this ITIL Practitioner is dissimilar from that one. So do not get disordered. Both are unlike from each other.

Moreover, out of the 5 volumes of ITIL framework, Service strategy volume is measured to be the core of ITIL framework and once you develop the sympathetic of all 5 volumes, I am sure you will approve with me too.

ITIL practitioner exam consists of 40 scenario-based questions that you have to answer in the form of multiple choice questions within 135 minutes. This is an open book exam where you are allowable to carry the ITIL practitioner director with you. You need to have 70% marks to be certified as ITIL practitioner.

Once you subscribe to the course of ITIL practitioner, you will get access to ITIL core library providing you information about planning to implement service management, ITIL practitioner guide and a toolkit covering existing publication, worksheets, templates, case studies, and situations.

These resources will not only help you in clearing the exam but will also prove useful to you in your day-to-day work.

Also read: The facets of training in ITIL 

Which job roles are most suitable for the ITIL certified and how will it benefit me and my organization?

ITIL service strategies

As you must have agreed by now, if you are working in a service-based, information technology industry then this framework is valuable for you. But if you are working in any of these job roles then it is highly recommended to get ITIL certified:

  • IT managers or Support staff
  • Analysts
  • Operations Managers
  • Process owners
  • Database administrators
  • Consultants or Architects
  • Service application developers

 Adopt and Adapt – What is it?

“Adopt and Adapt” – Sounds like a chant given by some great marketing guru or a lesson from choice Management class, isn’t it? Well, it could be. But in this context, this is the supervisory principle of ITIL.

ITIL framework is one of the main protagonists of this concept that states that once you understand a new or improved practice, whether it is from ITSM library or from industry, then you adopt it in your project. But before doing so, you need to apply your domain knowledge, your existing constraints and your upcoming opportunities, to modify that practice to make it suitable for your needs.

Since ITIL does not believe in the concept of one size fits all, therefore, adaptation is necessary. Else you are doomed to failure through the same means that you hoped to use for your success.

While adapting, you also need to review your existing strategy, your transition plans, and your existing processes to know if there is a redundancy. And if such redundancy exists then you need to apply your critical thinking or even call for a brainstorming session and merge the processes into a single and a more effective way.

Featured article: ITIL change management process implementation

This is “Adopt and Adapt” way of working for ITIL professionals.

Lastly, what other profits will I gain if become an ITIL practitioner?

First of all, you will learn how to put on the knowledge of ITIL framework to the real-world projects on the ground. So in short, you will gain practical experience.

And as we all know, theory and practice differ vastly from each other.

One more profit is that you will be able to help other persons in your project and company to leverage repeatedly and improve the service through measurements and maximize profits by attractive the right steps.

And most highly, you will be able to assimilate well with the ITIL public and will be on a firm step towards your journey of becoming a skilled or a master.