We understand the importance of learning to deal with customers’ and solving conflicts efficiently. So we have designed this Customer Handling Training Course to help you change your behaviors and develop communication techniques so that you can communicate professionally with your clients.
This Customer Handling Training Course will help participants in learning how to build rapport, listen to the customers and de-escalate tense situations.
Quickly build rapport with the customers
Utilize the skills of dealing with a customer
Outline & understand the EAR technique
Learn the steps of Dealing with Upset Customers
Learn to communicate with unreasonable customers
Effectively manage service related stress
Pan Learn has done a great job with the entire course package. The content, presentation, structure of course, and to top it all the facilitator was an excellent person.
Awesome learning experience with Pan Learn. Excellent trainer with vast knowledge on the subject, excellent batch planning and lab session.
Happy with all the aspects of the training – trainer, content covered, lab session, and the real-life examples shared during the session.
Enjoyed taking the training session at Pan Learn. Good amount of content covered and well facilitated session.
Very good training session. Excellent lab experience and hands-on practice session. The course material was up-to-date.
Well organized and planned session. Very interactive and informative. Highly motivated and knowledgeable facilitator.
Our mission to extend organizational capability and capacity to deliver Transformational learning.
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