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ITIL Ways to Accelerate Digital Transformation

By Samantha D'souza Last Updated on Jun 22, 2021

Digital transformation is omnipresent, and every organization is gearing up for a change. Today the relationship between the physical and virtual world is confined and blurred, so every business needs to go digital. An effective digital business transformation can leverage technology used in an enterprise and recover the user experience.

While transforming traditional ways to digital, many of the organizations documented that ITIL service management (ITSM) always gears the change programs. This change plays a fundamental role in the IT world. ITIL is not only a facilitator but also a business in itself as it is leaping up in every industry. Expanding a digital business is not only a one-time investment but also it needs the continuous involvement of digitization and revolution of the business processes and the software which are used to implement the business.

The best organizations are recently encouraging their employees to opt for the general ITIL certification programs to be a part of the worldwide digital transformation.

This results in a transition from traditional business ways to digital methods without having any company assets. Things like technology, processes and intellectual property are the more important facets of the digitized business if the systems are reliable, responsive, and fast.

Many organizations have moved towards implementing the methodologies like DevOps, Agile and Scrum and this is the first step to go digital. But simply executing these methodologies and frameworks needs complete guidance on the terminologies about how to integrate with all the processes involved in the company’s working environment. ITIL might not be a solution for all, still, your organization needs to hook up with ITIL services and procedures, as it provides a proper procedure framework.

How can ITIL help convert businesses to digital?

Here are the 5 ways you can use to fast-track digital transformation using ITIL in your organizations. Businesses should adopt these approaches while sourcing their IT service.

  1. Contextualized ITSM:

This framework in ITIL was launched particularly to meet the necessities of an individual business and user setting. The ITIL technical management system can arrange resources automatically so that the employees can get a special contact to use normal user levels. Contextualized ITSM modifies different roles and operations to form the contextual framework for the individual business, as a result, businesses can pick the best way to automate their operations to be more efficient.

Suggested Read: Guiding principles for ITIL practitioners

  1. Infrastructure Service Management:

Infrastructure service Management

ITSM framework provides the infrastructure of the technology distributors that allows for the planning of the organizational IT services. Infrastructure service management helps to not only carry out the discussions between the service providers but also coordinate among the organizational data governance activities. The conversation recovers the bond between the suppliers, service desk, user services, applications, and advisors. This helps in better service orchestration as the fundamental principles of ITIL are the universally accepted principles that encompass the entire organizational operations.

  1. Integrated Performance Management:

Combined performance management leverages companies to a degree how the suppliers are yielding with each service demand. This gives you in-depth business-aligned performance metrics. If a business is failing to process a bill, you can check the entire internal and external business processes and act accordingly.

  1. User Experience Engineering:

User experience engineering is a new concept which addresses the gap between the employees and the customers about the system access (such as Enterprise Resource Planning (ERP) in the larger organizations. Companies expose customers to their internal systems. So even an interruption of 3 seconds can affect the customer service. User experience engineering influences the easily running internal system processes, enlightening user experience

  1. Business Value Articulation:

ITIL provides the business value articulation to understand the business and financial value of the system which has to be implemented. Also, it gives clarity to the ITSM practitioners on the service provider based on whether it is external or in-house service.


Transforming your old organization into a digitized corresponding can be a difficult process. But the ITIL framework will help your organization to transfer from expired services to the highly cultured IT services. The framework is flexible and more adaptable which can help you follow a digital maturity roadmap.