Customer Handling Course Curriculum
1:0 Introduction to customer handling
Customer Management Training
We understand the importance of learning to deal with customers’ and solving conflicts efficiently. So we have designed this Customer Management Training Course to help you change your behaviors and develop communication techniques so that you can communicate professionally with your clients.
- 1 hr. training
- Lifetime access to quality e-learning
- Learn from industry experts
- Industry Case Study
- End of chapter quiz
- Learn at your own pace
Customer Handling Course Overview
This Customer Handling Training Course will help participants in learning how to build rapport, listen to the customers and de-escalate tense situations.
Project Management Carrer Path
Who should attend our Customer Handling Training ?
- Freshers
- Project Managers
- Customer Service Representatives
- Sales Representatives
- Team Managers
- Team Leaders
- Coaches & Mentors
- Marketing Managers
- Young Managers
- Business Entrepreneurs
What you Learn?
Establish Rapport
Quickly build rapport with the customers
Skills
Utilize the skills of dealing with a customer
Technique
Outline & understand the EAR technique
Solution
Learn the steps of Dealing with Upset Customers
Communication
Learn to communicate with unreasonable customers
Manage Stress
Effectively manage service related stress
Frequently Asked Questions
Our courses are designed to be flexible and affordable, so you can learn how you choose. You can begin the course from the moment you enroll. Get instant access to all the lectures, videos and materials and train for certification at your own pace.
For however long you need it, you can choose to keep a lifetime access.
All of our highly qualified trainers are industry experts with at least 10 to 12 years of relevant teaching experience. Each of them has gone through a rigorous selection process, which includes the technical evaluation, profile screening, & a training demo before they are certified to train for us. We have also ensured that only those trainers with a high alumni rating continue to train for us.
AWARDS & RECOGNITION
Why Companies Prefer Us
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.
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