Customer Handling Course Curriculum
1:0 Introduction to customer handling

This Customer Handling Training Course will help participants in learning how to build rapport, listen to the customers and de-escalate tense situations.
Quickly build rapport with the customers
Utilize the skills of dealing with a customer
Outline & understand the EAR technique
Learn the steps of Dealing with Upset Customers
Learn to communicate with unreasonable customers
Effectively manage service related stress
Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning. Our mission to extend organizational capability and capacity to deliver Transformational learning.